Hackett gives personal insight as Bruce phone call with chief revealed amid Newcastle drama
It is vital that managers like Steve Bruce at Newcastle United are able to liaise with match officials to discuss where they can improve.
So says ex-PGMOL boss Keith Hackett, speaking exclusively to Football Insider after Newcastle’s 2-2 draw with Southampton last Saturday.
The Saints equalised at St. James’ Park in the 97th minute through a James Ward Prowse penalty.
Bruce conceded that the decision to award the spot-kick, which came after Jamal Lascelles felled Adam Armstrong in the box, was legitimate.
But he told NUFC TV on 28 August that he had spoken to PGMOL boss Mike Riley over the phone to protest penalty decisions given against his team in the previous two league fixtures.
Hackett insists that it is healthy to keep these lines of communication open between managers and officials.
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He told Football Insider correspondent Connor Whitely: “There is a process in place where the manager has a route through which to express concerns.
“That is directed to Mike Riley. He’s got to take the call, accept what they’re saying and record it. It’s then got to be discussed at board level with PGMOL.
“For me as head of the PGMOL, I was fielding calls almost on a weekly basis. It’s about accepting that there are things you can learn.
“At the same time, I would be prepared to go and see a manager and have a broader discussion.
“Managers are going to call you about the bad decisions. They aren’t going to tell you too often about a good decision, although that did happen as well.“